8690 HOME GUIDE.

Emergency Guidance.

Gas Shut-Off

Exterior West of Garage. NW Natural Contact Information:
https://www.nwnatural.com/account/start-stop-transfer

Create and manage your NW Natural account online to view and pay bills, track gas usage, set automatic payments, and manage service dates. Registration only takes a few moments and requires a valid email and account number — which you can find on your bill or NW Natural statements.
To begin natural gas service, submit a request through the NW Natural online portal. Once the account is active, ensure the main gas valve at the property is in the OFF position before turning it on. Perpendicular to pipe: OFF. Parallel to pipe: ON.

If you need to discontinue gas service, use the Stop Service link on NW Natural’s site and submit your request. Stop requests should be completed during regular business hours (typically Monday‑Friday). It’s advisable to plan this ahead of your desired stop date to ensure proper scheduling.

If ownership changes or you’re moving between properties, you can transfer service rather than stopping and restarting. The online process lets you change service dates and move your current account to a new location if needed. All applications are reviewed and can take several business days to process.

Activation: Once service is active and account is set up, turn main shut-off valve (outside garage, west side) parallel to the gas pipe. This opens the valve. Slowly open the valve to prevent a sudden pressure change. Confirm that no appliances are on when activating gas supply.
Deactivation: Ensure all appliances are OFF inside your home. Turn the main shut-off valve perpendicular to the pipe. Wait a few minutes and confirm that appliances no longer have gas supply and no gas odor is omitted.

Natural gas service maintenance isn’t handled through the start/stop process itself — appliances and home systems that use gas (like furnaces, fireplaces, water heaters, etc.) need periodic attention:
* Have appliances inspected annually by a qualified technician to ensure safe, efficient operation.
* If you detect oil or liquid in meter equipment or suspect contamination, contact NW Natural immediately for evaluation — they will inspect and address service equipment issues.
* If you smell gas, hear hissing, or suspect a leak, DO NOT WAIT — evacuate the area and call NW Natural’s emergency line immediately.

To report gas odor or other emergencies, NW Natural provides a dedicated line 24/7 — call their emergency hotline rather than using email or web forms for urgent issues. To Shut-Off, evacuate property immediately. Turn the main shut-off valve perpendicular to the pipe and do not operate electrical switches, open flames, or phones inside house.

Record the following in your property operations manual:
* NW Natural account number
* Online account login credentials
* Scheduled start/stop dates
* Contact info for customer service and emergency lines
* Notes on annual appliance maintenance
* Any service transfers or requests
This ensures continuity of service and helps with troubleshooting or future service changes.

Water Shut-Off

Curbside west (left of driveway and small hedge, facing road). Main house shut off will be carried underground with a green lid. Irrigation Shut-Off is located under the metal plate in a similar location, more proximal to the sidewalk. Self Service Portal: https://oprusipng-opencloud.openintl.com/TLP80P01/eportal/react/master/#LOGIN

Main water Shut-Off Valve is located under ground to the left of the driveway and small hedge, when facing the road. Towards the road from the rock.
The shut‑off may be a ball valve with a rotating handle or a gate valve operated by a long wrench.

Before turning off the main water:
* Ensure all water‑using appliances are off (dishwasher, washing machine, ice makers, faucets).
* Shut off fixtures in bathrooms and kitchens.
To close the main valve:
* Turn the handle clockwise until it is perpendicular to the pipe.
* For gate valves, use the appropriate wrench and turn until fully seated. Verify that water flow stops by testing multiple fixtures (indoor and outdoor) — this confirms complete shut‑off.

When restoring water:
* Slowly turn the main valve counter‑clockwise until fully open.
* Open faucets one at a time to allow air to escape from the lines.
* Confirm steady water flow and check for leaks at fixtures and around the meter.
Never force a valve if it is stuck; always use proper tools or call a professional plumber to avoid damage.

Log in to your water provider’s online portal using your customer credentials. If no account exists, use the Register / Create Account option and enter:
* Property address
* Account number (found on a bill or welcome letter)
* Email address and password
Once registered, verify your profile and service addresses.

Within the online portal:
* Navigate to Service Management, Start/Stop Service, Move Service, or similar.
* For a START request, enter the desired activation date and confirm account details.
* For a STOP request, enter the date you want service discontinued and confirm final meter readings if required.
* Some systems allow service transfers or scheduling for future dates.
Save confirmation or reference numbers for your files once the request is submitted.

Use the portal dashboard to:
* View current and past meter readings
* Check usage history
* Download invoices
* Set alerts for high usage
* Set up automatic payments or electronic billing
This enables early detection of unusual usage patterns that could indicate leaks or inefficiencies.

If a leak or flooding is suspected:
1. Turn off the main water valve immediately.
2. Log in to the portal and submit a temporary stop or outage request if available.
3. Contact Clean Water Services customer service/emergency line to report the issue — often faster than web forms.
4. Document dates/times, actions taken, and any ticket or case numbers.
When water emergencies occur, the physical valve is your primary control; online portal changes can take time to process.

Electrical Shut-Off

West side of garage. Dual Breaker Box. Network Provider: Xfinity

The main breaker panel is located inside the garage on the west side. Familiarize staff with the panel door, interior layout, and labeling of individual circuits. Each breaker is clearly identified for the system it controls (e.g., kitchen, HVAC, spa, lighting).

Ensure the main breaker at the top of the panel is in the ON position (switch aligned with the panel). Confirm that all individual breakers for major systems are also ON, unless a specific circuit requires isolation for maintenance.

To safely shut off electricity to the entire home or a specific system:
* Entire Home: Flip the main breaker to the OFF position.
* Single Circuit: Locate the specific breaker for the area or system, then flip it to OFF.
* Always confirm that lights, outlets, and appliances in that circuit are no longer powered.

If a breaker trips (switch in the middle or OFF position due to overload or fault):
1. Identify the affected breaker.
2. Turn it fully OFF first.
3. Wait a few seconds.
4. Flip it back to ON.
5. Observe the system for any recurring issues, sparks, or odors — if it trips again, investigate the cause or call a licensed electrician.

Avoid connecting many large/energy consuming appliances to the same outlet.

* Check for loose or corroded connections, discoloration, or burnt smells near the panel.
* Ensure all breakers are clearly labeled and legible.
* Check outlets and breakers monthly per manufacturer instructions.
* Schedule annual inspections with a licensed electrician for the main panel and sub-panels.

* Maintain a diagram of the breaker panel with circuits and corresponding areas/systems labeled and take pictures.
* Include emergency contact info for licensed electricians.
* Record any trips, repairs, or upgrades.

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Emergency Guidance.